Return & Refund Policy

Last updated: 02 Sepetember 2026

Overview

Just Thynk ("we", "us", "our") sells digital products, including [e.g. templates, guides, courses, downloadable resources]. Because our products are delivered electronically, this policy explains when refunds are and aren't available.

Nothing in this policy limits or replaces your rights under the Australian Consumer Law (ACL).

Digital products and change of mind

Our products are delivered instantly via download or account access. Once a product has been purchased and made available to you, we generally don't offer refunds for change of mind — for example, if you decide you no longer want the product, purchased it by mistake, or found something similar elsewhere.

We encourage you to read the product description, requirements, and any preview material carefully before you buy.

Your rights under the Australian Consumer Law

Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. Among other things, our products must:

• match their description and any samples, previews, or demos shown;
• be fit for any purpose we say they're suitable for; and
• be of acceptable quality.

If a product doesn't meet one of these guarantees, you may be entitled to a refund, replacement, or repair, depending on whether the failure is major or minor.

You're entitled to choose a refund or replacement for a major failure. A major failure includes where the product:

• is significantly different from its description;
• is unfit for a purpose we said it would be suitable for, and can't easily be fixed within a reasonable time; or
• is unusable and can't easily be fixed within a reasonable time.

For a minor failure that can be fixed, we may choose to repair or replace the product, or provide a refund.

When we'll provide a refund

We'll consider a refund or replacement where:

• the file is corrupted, faulty, or won't download or open, and we can't resolve it;
• you were charged incorrectly, or more than once for the same product;
• the product is materially different from how it was described; or
• you couldn't access the product due to a fault on our side.

When we generally won't provide a refund

Outside your Australian Consumer Law rights, we generally don't provide refunds where:

• you've changed your mind or no longer need the product;
• you purchased the wrong product but the correct one was clearly described;
• you don't have the skills, software, or hardware set out in the product requirements; or
• you've downloaded, accessed, or used the product and there's no fault with it.

How to request a refund

Email us at tahlia@justthynk.com.au within 3 business days of your purchase and include:

• your name and the email address used to purchase;
• your order or receipt number; and
• a description of the issue (screenshots are helpful if the product is faulty).

We'll get back to you within 2 business days.

Refund processing

Approved refunds are issued to your original payment method. Depending on your bank or payment provider, it may take 5 - 10 business days for the funds to appear in your account.

Contact us

If you have any questions about this policy, please reach out:

Just Thynk tahlia@justthynk.com.au justthynk.com.au